Traditionally, your prospects either send you an e-mail or call you. After that they have to wait patiently for response from your dealership. Any processing delays could drive customer to your competitor, because visitors of the dealer website will lose interest in the product or service being offered. One of the most important thing that clients need nowadays is the information to make smart purchased decision.
In order to face the market’s challenges and to provide high level of customer service, every dealer website should have a Live Chat application, which allows your customers to contact you directly from your website and allows you to know their needs and expectations before they come into your showroom.
Live Chat will help you in building trust and relationships with your customers. Help on-line visitors find what they need, guide them and start selling more. Your customers will have more confidence in your products and services. Whenever the visitor is interested in your dealership, you will always be ready and your chances of closing the deal will increase greatly. Consumers that have a positive experience with a dealership using live chat are then even more likely to take action.
The advantages are numerous:
- Improve performance and ROI.
- Monitor dealer website visitors in real-time.
- Efficient and fast service.
- Build long-time relationships with the customers.
- Improve conversation rates.
- Know your customers’ needs.
- Reduce operational costs.
- Instant customer feedback.
And much, much more.
Autoxloo Live Chat solution with its Call-To-Action feature makes easy for customers to interact with your sales staff to convert opportunities into sales.