The Web’s Growth and The Strain on Auto Dealers

Growing Internet traffic is straining dealers’ abilities to keep on top of it, and some experts advise dealers to establish a dedicated Internet sales staff. Since 2007, the percentage of dealerships with dedicated Internet sales staffs has stayed steady at just over half, says the National Automobile Dealer Association’s 2010 Dealership Internet Survey. Some dealers handle Internet leads with customer service employees who set up appointments for customers. Others may empower the entire sales force to field Web inquiries.

Autoxloo’s Dealer Management Systems simplifies these problems that dealers face in our constantly advancing technological world. With our services, dealers can have an interactive website that provides most of the required services to customers like inventory, credit requests, schedule test drive and sales, links to manufacturers’ Web sites, and contact information of every department. This greatly simplifies the work load on dealership staff and increases sales. In addition, our CRM provides the all the necessary tools to manage online leads, and our Live Help gives our clients the ability to contact Autoxloo’s support team any time of the day.

What is a DMS?

DMS stands for Dealer Management System or Dealer Management Software.   The system allows dealers (car, boat, airplane) to organize and run the day to day operations of their dealership including but not limited to the following areas:

• Inventory management
• Financing
• Parts
• Service
• Customer support
• Online listing tools
• Website integration

Used Cars Sales Predicted to Drop?

With new car sales at an all time low, dealerships have found that to survive they must rely on used car sales to fill the gap. Fortunately the used car market; for now is booming and some car dealers are enjoying record sales even in these poor economic conditions.

The question is – why?

Some say its because Americans are trying to save money by purchasing a pre-owned vehicle and while others are convinced its caused by the recent credit crunch and banks unwillingness to lend to customers with less than perfect credit (seems ironic doesn’t it). Unfortunately the end result is a situation where new car dealers are fighting for cars once reserved for only the used car dealer market. Since both dealers need to purchase a certain number of cars each month this causes an increase in demand which in turn causes inflation in the used car market.